We want you to love your product, and love Noble Newborn. Products purchased at noblenewborn.com come with a 90 Day Satisfaction Guarantee. Please note that the Emerson Bottle Brush Refills cannot be returned if opened as it is a cleaning product. Simply contact us to get your return authorization code, and send back product. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us at orders@noblenewborn.com.